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Case Study.

Advised on overall data strategy, defined the Microsoft Fabric Data Architecture, built the supporting Azure infrastructure, developed data integration pipelines (ETL), designed the Lakehouse-based Data Warehouse, and created a fully integrated Power BI Semantic Model for reporting and analytics.

Hoyle Law

Client

Hoyle Law Ltd

Company

Hoyle Law

Industry

Legal Services

About Hoyle Law

Hoyle Law is an established, nationwide law firm with a professional, friendly approach.

1.

The Challenge

Hoyle Law Ltd, a specialist in personal injury law, relied heavily on manual Excel-based reporting processes. These processes were time-consuming, error-prone, and limited the firm’s ability to gain timely insights across critical metrics like claims acceptance, cash outstanding, settlements, and case progress.

With fragmented Power BI reports, no centralised data warehouse, and an increasing need for automation, Hoyle Law sought a more scalable, secure, and unified data platform to support strategic, data-driven decision-making across the business.

2.

Getting the Right Advice

The Data Crew recommended a complete shift to Microsoft Fabric, leveraging its fully integrated data and analytics platform to modernise Hoyle Law’s data estate.

Microsoft Fabric’s Medallion Architecture approach — combined with structured data modelling, Power BI integration, and automation — provided the foundation for real-time reporting, reduced operational risk, and future-proof scalability.

Our goal was clear: build a single, governed, future-ready platform for claims and operational analytics.

3.

Building the Fabric Data Platform

We designed and implemented a Microsoft Fabric solution structured around:

  • Data Integration: Connected to Hoyle Law’s critical systems (Proclaim, server environments, and case management systems).
  • Lakehouse Architecture: Ingested raw data (Bronze Layer), cleansed and modelled the data (Silver Layer), and prepared curated, business-focused tables (Gold Layer).
  • Semantic Model: Built a unified semantic layer optimised for business reporting — focused on claims KPIs, settlement rates, physio conversion rates, cash collections, and more.
  • Proof of Concept (POC) Report: Delivered a fully functional claims POC dashboard within Power BI, centralising all critical KPIs in one place.

The platform was designed using BEAM (Business Event Analysis and Modelling) principles to ensure standardised data capture aligned to business events, improving reliability and consistency across reporting.

4.

Empowering the In-House Team<

To ensure long-term success, we:

  • Conducted Power BI training workshops to build in-house reporting capabilities.
  • Delivered detailed documentation and data dictionaries for all models and processes.
  • Introduced sprint-based agile project management, including regular stand-ups, reviews, and retrospectives.
  • Implemented governance frameworks covering user access, security, and compliance.

Hoyle Law now has the internal knowledge and governance structures in place to extend the platform as business needs evolve.

5.

The Outcome

Hoyle Law Ltd now benefits from:

  • A fully centralised and automated Microsoft Fabric environment.
  • A robust claims analytics dashboard in Power BI delivering real-time, trusted insights.
  • Significant reduction in manual reporting effort and errors.
  • Improved data-driven decision-making across claims operations.
  • A scalable platform ready to expand into new reporting areas beyond claims.

The firm has transitioned from manual, reactive reporting to a modern, proactive analytics environment that positions them for continued success.

Looking to transform your reporting processes like Hoyle Law?
Contact The Data Crew to explore how Microsoft Fabric can unlock the power of your data.

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