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Proludic have designed, manufactured and installed play and sports areas for over 30 years. With an international presence, they are the recipients of several industry awards. Proludic work with local authorities, housing developers, schools, leisure providers, community groups and various other organisations to provide people of all age ranges with a friendly environment in which to play and keep fit.

Technology is critical to Proludic’s everyday operations – from computer-aided design, to manufacturing, to communicating with clients – so it’s imperative that their IT strategy works effectively for all employees, no matter where they’re based.

Key Outcomes

  • Quickly pivoted to remote working to maintain essential operations
  • All devices and systems updated to Windows 10
  • Cyber security measures implemented to mitigate risk of cyber attacks
  • Assistance with setting up IT systems during office migration
  • Access to remote and onsite IT support for end users
  • Regular meetings and service strategy reviews

The Challenge

At the onset of the Covid-19 pandemic, remote working was essential due to a nationwide lockdown. Proludic needed to quickly pivot from office to home working and, as their trusted IT partner, they knew they could count on us to help.

Several Proludic employees use CAD software and only had desktop computers, so these had to be brought home and adapted for remote use.

Telephone diversions were also required, so that staff could take calls as usual and continue to be there for customers.

All of this needed to be done as quickly as possible, with minimal interruption to staff and customers.

Proludic are also conscious about cyber security and, having already invested in their cyber defences, wanted to ensure the security of their network was as strong as ever whilst working from home.

As a creative, design-led company, Proludic has a complex need for IT support & services. Traditionally having relied upon multiple IT partners, it was a challenging, inefficient experience at times. Since partnering with Air IT in 2014, we have increased our efficiency, reduced downtime and they have invested in understanding our business needs, helping us develop a proactive IT strategy. This has resulted in us giving our customers the best possible experience, innovative solutions and better access to us. Our partnership with Air IT also demonstrates to our valued employees that we invest in market-leading tools and first-class support, enabling them to deliver their full potential.

Rob Baker

Managing Director, Proludic UK Ltd

The Approach

We oversaw the correct setup of users’ laptops and gave guidance to desktop users with various considerations, such as whether they needed wireless adapters or not. Some desktop users migrated to mobile working, giving them the functionality of working from a laptop where they were using a desktop before.

We assisted with deploying VPN access to all users, giving them guidance on how to connect, so that they could work remotely via a secure network. Proludic did not need to worry about cyber security when working remotely, as their existing Cisco Umbrella package continued to provide suitable filtering devices, whether connected to the network or not.

As Proludic’s telephony provider, we also ensured that calls to the office were diverted to staff at home. This meant that the company’s clients were still able to get in touch as normal and they could operate the business as usual without being based in their offices, The Play Hub.

With the size of the company in mind, all of this was done with a limited number of tickets, to ensure that updates were clear for all users and did not get lost or diluted amongst other issues.

The Outcome

We oversaw the correct setup of users’ laptops and gave guidance to desktop users with various considerations, such as whether they needed wireless adapters or not. Some desktop users migrated to mobile working, giving them the functionality of working from a laptop where they were using a desktop before.

We assisted with deploying VPN access to all users, giving them guidance on how to connect, so that they could work remotely via a secure network. Proludic did not need to worry about cyber security when working remotely, as their existing Cisco Umbrella package continued to provide suitable filtering devices, whether connected to the network or not.

As Proludic’s telephony provider, we also ensured that calls to the office were diverted to staff at home. This meant that the company’s clients were still able to get in touch as normal and they could operate the business as usual without being based in their offices, The Play Hub.

With the size of the company in mind, all of this was done with a limited number of tickets, to ensure that updates were clear for all users and did not get lost or diluted amongst other issues.

Special Projects

We oversaw the correct setup of users’ laptops and gave guidance to desktop users with various considerations, such as whether they needed wireless adapters or not. Some desktop users migrated to mobile working, giving them the functionality of working from a laptop where they were using a desktop before.

We assisted with deploying VPN access to all users, giving them guidance on how to connect, so that they could work remotely via a secure network. Proludic did not need to worry about cyber security when working remotely, as their existing Cisco Umbrella package continued to provide suitable filtering devices, whether connected to the network or not.

As Proludic’s telephony provider, we also ensured that calls to the office were diverted to staff at home. This meant that the company’s clients were still able to get in touch as normal and they could operate the business as usual without being based in their offices, The Play Hub.

With the size of the company in mind, all of this was done with a limited number of tickets, to ensure that updates were clear for all users and did not get lost or diluted amongst other issues.